You should ensure that you are entering the code exactly as it appears on screen. Please ensure that your mailing address in our records are up-to-date. If you upgrade your mobile phone while you still have your original phone, simply begin the activation of your replacement Digital Secure Key on your new device and it will automatically deactivate the old Digital Secure Key. The Security Code is a randomly generated number, and the algorithm formulas are protected with high security standards. Can you arrange for another new Security Device to be delivered to a temporary address overseas? What's the name of the first school you went to? Don't install software unless it comes from a website you trust like this one.Next
If you want to switch from Secure Key device to a Digital Secure Key, please follow the instructions included in the answer to the next question. If you are not using a Secure Key device, two activation codes will be sent to you for the activation of Digital Secure Key. You can press the yellow button and re-start at step 1. Your activation code Primary users: your activation code will be sent to you by email or by post if we were unable to send an email. Yes, you may continue to log on using Secondary Passwords for enquiry. Fraudsters use many methods such as searching in dustbins to obtain these documents.
The Security Device helps protect you if someone obtains your log on details through deception e. It is a good idea that you install updates for your software as soon as they become available. As a Security Code is single-use code to be used for one transaction only, you will need to obtain a new code for each Logon or when you execute certain transactions online. To avoid disruption of service, please ensure that you activate your new Security Device as soon as you receive it. Before you sell your mobile phone, you must first deactivate your Digital Secure Key, which you can do via the app settings menu. This includes your web browser and the applications you use. Start the activation process by entering your Internet Banking User Code, Parole and One Time Password in the mobile application.
Instead you'll be asked to enter a 6-digit code from your Secure Key. Yes, you will need to activate your new Security Device prior to use. Rapport software and up-to-date web browsers block fake websites. You can then log on using the new details. What You Can Do 10 ways to help you stay safe online Step 1 Install Rapport Get an extra layer of protection when you bank online. The battery lifetime is measured in years rather than months.Next
To generate a new Security Code, simply press the light-grey button of the Security Device again. It is a good idea that you install anti-virus software if you don't have any already. You can now log out and log back on with your new Digital Secure Key password. Secunia has a free online service that will check most common programs to see if there is an update available. Think of it as the keys to your safe.Next
Once you have the reset code, press the green button lightly and quickly - do not hold it down. But they also use paper documents of your accounts containing personal details, such as receipts and bank statements. Secondary users: you'll find this on the confirmation page given to you by your primary user. Enhanced security to help protect your Business Internet Banking Your Security Device is a two-factor authentication device that will help protect to you from fraud when you use Business Internet Banking. You may even use it for internet banking and online shopping. Once you have fully activated your Secure Key, you will no longer be asked for your password to access online banking.Next
Be wary of fake emails about bogus updates. To use the Digital Secure Key you do not need a mobile signal, so in this instance roaming could be turned off. Where will I find this information? Since the Serial Number of the new Security Device is explicitly printed, would it be easy enough to 'copy ' the Serial Number for generating the password. Rapport blocks all known viruses that target online banking. Contact us by phone to have a replacement Secure Key sent to you.
You should ensure that you are entering the reset code exactly as it appears. We will confirm your identity by asking a series of security questions and will activate your new security details. Did you even buy a lottery ticket? The security codes it generates are displayed only on your device and are therefore seen only by you. These details are later re-used to carry out fraudulent transactions. If you need help while setting up the service, make sure you don't reveal your security details. Hold the green button on the lower-right corner on your Secure Key for 2 seconds. Please ensure that your mailing address in our records is up-to-date.Next